Ticketing
Updated Sep 16, 2026
Finance → Ticketing is where ticket sales show up once they've been brought into GIG — every sale broken down by event, ticket type, designer and sales channel. It is a reporting and attribution surface, not a place to sell tickets: GIG doesn't run its own ticket checkout yet, so nothing here is a live sale in progress. Today every row is history, imported from your ticketing platform (currently Eventbrite) after the fact. You still sell tickets the way you do now; the import is what turns that history into these reports.
The Sales view
This is what you land on. Each row is one sale line — one ticket type, at one event or slot, for one date — with quantity (paid and comp broken out), the gross amount, fees, revenue after fees, tax, and the net payout, plus who the ticket credits (see Designer attribution below) and which channel it sold through (Online, Box Office or Manual).
Filter by season, category (Show / Pass / Special / Add-on), scope (Slot / Day / Event / Season), channel, event, a date range, or free text across ticket type, event name and designer. The stat band above the table totals Gross, Net, Tickets, the Paid/Comp split and the average paid price — for whatever the current filters show, not the whole org. Download CSV exports exactly the filtered and sorted rows on screen, in full — it never truncates to what's currently rendered on the page.
The Products view
Switch to Products to see the ticket catalog itself rather than individual sales: every ticket type grouped by season and then category, with its price, lifetime quantity sold, lifetime net, and when it last sold. This is the same data the Catalog page's "Ticket Sales — {family}" rows summarize — clicking one of those rows deep-links here, filtered to that family.
Designer attribution
Designer names come from the show's own lineup, not from a separate assignment step — whoever is listed as walking a slot is who its sales credit. In the Sales view and everywhere except one report below, every total sums each sale line exactly once: a group show's revenue is not multiplied by how many people were in it.
Reports
Choose Reports from the Ticketing page to see seven different cuts of the same sale lines: a season-over-season dashboard, and breakdowns by designer, event, slot, ticket family, category and channel. Season chips at the top filter every report except the season dashboard, which is chronological by design so each row's change can be read against the one before it. Every report has its own CSV export, and every export reflects the full underlying data, not just what's currently visible on screen.
The By designer report is the one place attribution works differently, and it matters which mode you're reading:
- Show totals puts a group show's full revenue on every designer who walked it. This is what you want if you're asking "how much revenue did this designer's shows account for" — but adding this column up across designers double-counts every group show, so it is never a safe number for an org-wide total.
- Even split divides a group show's numbers evenly across everyone in its lineup, so the column adds up cleanly across designers. Use this mode whenever you need a total.
Where this is heading
The tables this page reads are built to be written by a live checkout the same way they're populated by import today — the comments in the code call this out as the intended seam for an in-app ticketing module. That module doesn't exist yet. Until it does, GIG stays downstream of whatever platform you actually sell tickets on.