Contact support

If this help centre has not answered your question, get in touch.

The fastest route: the Help button

Inside the app, the Help button opens a support ticket. Prefer it over email when you can reach the app at all — it attaches the page you were on, your organization and the app version automatically, which is most of what we would otherwise have to ask you for. You get a reference number on screen.

By email

• Anything at all, including a sign-in problem — support@thegigapp.ca
• A payment, invoice, plan change or comp code — billing@thegigapp.ca
• A security vulnerability or suspected breach — security@thegigapp.ca
• A privacy or data-access request — privacy@thegigapp.ca
• Reporting abuse by another user, or misuse of GIG — abuse@thegigapp.ca
• A legal notice, or a question about our policies — legal@thegigapp.ca

These all reach the same team; the split just gets your message to the right place faster. If you are not sure, use support@thegigapp.ca — nothing is lost by choosing wrongly.

What to include

Telling us these four things gets you a useful answer first time:

1. Your organization's name.
2. What you were trying to do.
3. What happened instead, including the exact wording of any message.
4. The web address of the page you were on.

What not to send

Never send us your password. We will never ask for it, and a support request is never a reason to share one. If you think someone else has access to your account, write to security@thegigapp.ca and change your password yourself.