Bounces and suppressions

When an address hard-bounces, or a recipient marks a message as spam, GIG stops sending to that address — not to the person.

A bounce is not a reason to delete anybody

Suppression is a fact about an address, not a judgement about a person. The person's record, history and roster memberships are untouched. Correct the address and sending works again immediately; there's nothing else to reset.

Only a permanent bounce suppresses

A temporary bounce — a full inbox, a receiving server asking for a retry — shows as Bounced but does not block anything further. Only a permanent rejection, where the address itself doesn't exist, suppresses future sends to it.

Overriding a bounce

If you try to email a suppressed address, GIG shows why and, for a hard bounce only, an explicit override button — for example, Send anyway to [address] on the Client update link card on a person's profile. Sending anyway sends that one message; it doesn't clear the suppression, so the same warning appears next time until the address itself is fixed.

Complaints can't be overridden

If a recipient reports a message as spam, that address is suppressed with no override, anywhere in GIG. Continuing to mail someone who reported you would put every organization sending through GIG's shared domain at risk, not just yours.

Suppression is per organization

One organization's bounce or complaint against an address never affects another organization's ability to email that same address. Each organization's send history and suppressions belong to it alone.