Terms of Service

1. Agreement

These Terms of Service (the “Terms”) govern access to and use of the GIG platform, websites, and related services (the “Service”), operated by GIG (“GIG”, “we”, “us”) from Ontario, Canada. By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes it.

2. The Service

GIG is a workspace where organizations coordinate projects, contacts, forms, data, and finances, and where gig workers maintain a portable professional profile they can connect to organizations. Features available to you depend on your account type and, for organizations, the subscription plan and add-ons in effect.

3. Accounts

• You must provide accurate information and keep your credentials secure.
• You are responsible for activity under your account.
• Organization owners and administrators control their organization’s workspace, including member roles, contractor approvals, and data their members submit to it.
• You must be of the age of majority in your jurisdiction to use the Service.

4. Subscriptions & Billing

• Organization plans and module add-ons are billed monthly through our payment processor (Stripe). Prices are shown before purchase; taxes may apply.
• New organizations may receive a trial; trials convert to the free plan unless a paid plan is purchased.
• Cancellations take effect at the end of the current billing period. After a lapse, paid features become read-only — your data remains accessible and exportable.
• If a payment fails we provide a grace period before features become read-only. Fees already paid are non-refundable except where required by law.
• Gig worker (individual profile) accounts are free.

5. Your Content

You retain ownership of content you submit (projects, contacts, forms, files, rate cards). You grant GIG a limited licence to host, process, and display that content solely to operate the Service — including, when you choose to publish or share it, displaying it to the people you share it with. You are responsible for having the rights to the content you submit and for the lawfulness of personal information your organization collects through the Service.

6. Acceptable Use

You agree not to:

• break the law, infringe others’ rights, or submit unlawful content;
• probe, breach, or circumvent security or access controls (including another organization’s data);
• interfere with the Service’s operation, or access it by automated means except documented interfaces;
• misrepresent your identity or affiliation, or use the Service to send spam or fraudulent requests.

7. Third-Party Services

The Service integrates third-party services, including Stripe (payments, invoicing) and Supabase (infrastructure). Your use of those features is also subject to the third party’s terms. GIG is not responsible for third-party services.

8. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms, risk to the Service or other users, or where required by law. On termination of an organization account, we will make a reasonable export window available before deletion of workspace data, except where legal obligations require retention.

9. Disclaimers & Liability

The Service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. GIG is not a party to agreements between organizations and gig workers, and is not responsible for their dealings, payments outside the Service, or the accuracy of content users submit. To the maximum extent permitted by law, GIG’s aggregate liability for claims relating to the Service is limited to the amounts you paid to GIG in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Changes

We may update the Service and these Terms. For material changes we will give reasonable notice (for example, in-app or by email). Continued use after the effective date constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Courts located in Ontario have exclusive jurisdiction, and you and GIG attorn to them.

12. Contact

Questions about these Terms: contact the GIG team through your account or at the contact address published on our website.